Knovos brings you the best of both worlds: Knowledge + Technology

• Responsible for developing software program as per the requirements
• Work within team to accomplish all the deliverables throughout the Software Development Life Cycle (Agile Software Development Methodology)
• Code Review, analysis the requirement, development, debugging code and documenting

• Troubleshoot and resolve issues and problems escalated by clients or internal associates for products / applications of Knovos.
• Perform data/document ingestion, exports, and execute various processes as per requirements for matter specific databases.
• Perform Installation, configuration and onboarding of clients for Knovos Products.
• Review and Conduct quality checks of deliverables to both internal and external users.
• Describe, Summarize, and Document how the work was performed and final results of the same.
• Analyze, Diagnose, and correct complex escalated system(Windows,IIS,Networks) related problems for application and its services as per business needs.
• Act as a liaison between various groups including Customer Success Manager, Project Management, Application Development, Testing, DBA, and ITS for complex client/business requirements.
• Escalate problems to appropriate team(s)/individual(s), coordinate, and follow up with technical teams in order to achieve resolution in timely manner to ensure and enrich client experience.
• Provide highest level of quality services to internal and external clients.
• Continuous study and analysis of upcoming changes and implementations in various business applications of Knovos.
• Analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications offered by Knovos.
• Meet the deadlines and perform activities in a time critical, highly confidential process.
• Understand and follow policies and procedures.
• Adhere to highest degree of professional standards and strict client confidentiality.
• Attend professional development and training seminars on a regular basis.
• Proactively gain knowledge and research about the Electronic Discovery and Litigation Support industry for its development and technology evolutions.
• Proactively gain functional and technical knowledge of various web technologies, database concepts, basic application logic, and IP Networking concepts.
• Develop a high degree expertise and techno-functional knowledge on the intricacies of different back-end systems, and tools that support various business applications of Knovos.
• Assist (if required Authoring) in creation of technical documentation, detailed system documentation & diagrams, and procedures for new updates and changes.
• Participate in release upgrades and upgrade QC for various business applications offered by Knovos.
• Participate in special projects/assignments and perform additional duties as assigned.
• Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
• Work with accountability, ownership, and lead by example approach.
• Would require to be flexible to work in rotational shifts to provide 24×7 coverage and support.
• Work additional hours as needed.

Technical Skills Required

• Basic Web Application knowledge for windows(IIS) and other web server deployed applications.
• Basic SQL query writing skills.
• Knowledge about Network, Network/System/Web Security, Windows and Infrastructure layout for multi-tier enterprise applications.
• SaaS product support experience.
• Knowledge about different authentication mechanism such as AD, LDAP, OAuth, SAML.
• Basic Azure, AWS knowledge.
• Product Installation, Activation and troubleshooting knowledge.

• Build interactive, responsive client applications that run on the browser
• Involve in all phases of the software development lifecycle, including analysis, design, implementation, and QA
• Ownership of module development and project execution.

• Responsible for Quality Checking and Delivery of Products.
• Able to communicate with Clients and Project Managers for Product Related Issues.
• Review and Conduct quality checks of deliverables to both internal users.
• Describe, Summarize, and Document how the work was performed and the final results of the same.
• Troubleshoot and resolve issues and problems escalated by clients or internal associates for products/applications of Knovos.
• Analyze, Diagnose, and correct complex escalated system-related problems as per business needs.
• Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
• Escalate problems to the appropriate team(s)/individual(s), coordinate, and follow up with technical teams in order to achieve resolution in a timely manner to ensure and enrich the client experience.
• Provide the highest level of quality services to internal and external clients.
• Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications of Knovos.
• Meet the deadlines and perform activities in a time-critical, highly confidential process.
• Adhere to highest degree of professional standards and strict client confidentiality.
• Attend professional development and training seminars on a regular basis.
• Develop a high degree expertise in techno-functional knowledge on the intricacies of different back-end systems, products and tools that support various business applications of Knovos.
• Assist in the review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
• Participate in release upgrades and testing for various business applications.
• Participate in special projects/assignments and perform additional duties as assigned.
• Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
• Work with accountability, ownership, and lead by example approach.
• Work additional hours as needed.

• Provide troubleshooting, problem-solving and technical support on all business applications for users of those systems.
• Strong client focus: troubleshooting and follow-up skills; commitment to continuous improvement.
• Demonstrate strong aptitude and the ability to act as the liaison between the technical resources and clients.
• Provide services to clients and internal team members.
• Provide application/technical support to the clients to ensure the effective use of systems and resolves problems reported by users.
• Describe, summarize, and document how work was performed and the final results of such work.
• Manage and communicate all changes for the project to clients as well as peers.
• Meet deadlines and perform activities in a time-critical, highly confidential process.
• Learn and operate highly technical software.
• Work both independently and in a team environment.
• Manage multiple tasks.
• Change priorities and be flexible.
• Possess and/or develop excellent listening, verbal and written communication skills.
• Proactively gain knowledge about the Electronic Discovery and Litigation Support industry.
• Develop strong product/technology/industry knowledge including working with attorneys.
• Manage customer relations and expectations.
• Show confidence and solid decision-making abilities.
• Display professionalism, quality service, and a “can do” attitude to internal associates as well as external clients via e-mail, over the telephone, and in person.
• Proactive, responsible, and willing to go above and beyond to achieve client satisfaction.
• Work additional hours as needed.

• Execute all required tasks for project based on instructions provided by either the client or a Project Manager.
• Closely monitor project progress and collaborate with case team members to review and understand project scope, project goals and timelines. Prioritize project activities accordingly, actively report project statuses, and maintain positive customer relationships, ensuring accurate reporting, and timely invoicing.
• Support all phases of the EDRM with a concentration on data processing, document review and production phases.
• Understand project-specific requirements and translates into technical solutions to be implemented by a team of technical analysts and engineers.
• Develop a functional knowledge on the intricacies and capabilities of different back-end systems and tools that support the Knovos application suite.
• Ensure adherence to quality assurance process for department activities.
• Responsible for regular maintenance of project-related documentation.
• Capture client feedback and feature requests as well as actively coordinate with the Technical and Development teams regarding implementation, bugs, and new initiatives.

• Responsible for Quality Checking and Delivery of Products.
• Able to communicate with Clients and Project Managers for Product Related Issues.
• Review and Conduct quality checks of deliverables to both internal users.
• Describe, Summarize, and Document how the work was performed and the final results of the same.
• Troubleshoot and resolve issues and problems escalated by clients or internal associates for products/applications of Knovos.
• Analyze, Diagnose, and correct complex escalated system-related problems as per business needs.
• Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
• Escalate problems to the appropriate team(s)/individual(s), coordinate, and follow up with technical teams in order to achieve resolution in a timely manner to ensure and enrich the client experience.
• Provide the highest level of quality services to internal and external clients.
• Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications of Knovos.
• Meet the deadlines and perform activities in a time-critical, highly confidential process.
• Adhere to the highest degree of professional standards and strict client confidentiality.
• Attend professional development and training seminars on a regular basis.
• Develop a high degree of expertise in techno-functional knowledge on the intricacies of different back-end systems, products, and tools that support various business applications of Knovos.
• Assist in the review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
• Participate in release upgrades and testing for various business applications.
• Participate in special projects/assignments and perform additional duties as assigned.
• Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
• Work with accountability, ownership, and lead by example approach.
• Work additional hours as needed.

• Have passion and experience for building responsive, elegant, and engaging experiences with future-friendly web technologies.
• Work closely with designers to take wireframes from conception to implementation and design and improve user interfaces
• Have an interest in, understanding of, or experience with Design Thinking Methodology
• Optimize applications for maximum speed and scalability.
• Are skilled in UI Development technologies such as HTML3, CSS3, jQuery and JavaScript
• Perform basic unit testing before delivering the code.
• Responsive layouts and cross-browser troubleshooting.

The Research Executive is responsible for conducting research projects to provide insight and support to the organization. This includes identifying and validating market trends, gathering data, analyzing data and preparing reports. The Research Executive must have excellent communication skills, be able to work independently, and have strong analytical and problem-solving skills.

• Develop and execute research projects to identify and validate marketing/business events & trends.
• Gather data through various research methods such as surveys, interviews, and focus groups.
• Analyze data collected to identify patterns and insights.
• Prepare reports based on research findings.
• Maintain and update research databases.
• Utilize software and statistical tools to analyze data.
• Monitor competitor/industry trends and communicate findings to internal stakeholders.
• Stay up to date on current market research trends.
• Collaborate with internal stakeholders to ensure research objectives are met.
• Present research findings in a clear and concise manner.
• Suggest solutions to research challenges.

• Installation and Configuration of any Windows Operating Systems
• Installation and Troubleshooting of Microsoft software
• Monitoring of Virus issues through Symantec Endpoint Protection antivirus.
• Good experience in configuring and troubleshooting of MS Outlook 2010\13\16
• Communicate and interact with the other team members or colleagues or clients to ensure coordination and cross-training
• Basic knowledge of Network technology – VLAN, Routing protocols, Firewall rules, ACL

• Strong Basics of Networking, TCP/IP Networks
• Working experience to manage day-to-day operations on network and security issues
• Switching Concepts and Experience including STPs, VLANs, Stacking etc. and Real-Time Experience on Live Complex Corporate Networks
• Experience in Firewall technology – NAT, PAT, Content filtering, Access rules etc.
• Troubleshoots network performance issues. Analyses network traffic and provides capacity planning solutions.
• Basic knowledge of Windows servers including AD, Exchange, DNS, Failover cluster, Hyper-V
• Basic knowledge of Routing protocols, Wireless and Cloud (Azure, AWS) technology
• Experience on network vulnerability scanning penetration testing
• Knowledge of Network Security technology in areas of Firewall, IPS, VPN, Gateway security solutions (proxy, web filtering)
• In-depth understanding on Common Vulnerability Exposure (CVE)/ Cert advisory database
• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer risk profile.
• Self-starter and ability to deliver under defined time lines
• Good verbal and written communication skills
• Candidate should be comfortable for rotational shifts
• The candidate should be willing to work on all the IT infrastructure tasks

• In Depth PHP programming skills
• Must have experience in LAMP technology
• Exposure CMS / Framework – WordPress
• Must have HTML to WordPress
• Expertise in custom meta fields development using ACF Pro
• Experience building and extending large- scale custom WordPress websites.
• Good command on programming logic and good communication skills
• Expertise in developing custom plugin and webhook
• Should have a knowledge of HTML5, CSS3, jQuery, and Javascript. Familiar with Bootstrap, Skeleton, etc
• Optimization & Debugging Skills: Core Web Vitals, Site speed, Console Errors
• Hands on experience of server side settings, configuration, migration, and upgrades.
• Hands-on experience in website’s security configuration
• Knowledge of lead automation with CRM (Microsoft Dynamics) and other tools like Mailchimp.
• Hands-on experience for API Integration (Paypal, GotoWebinar, Mailchimp, Vimeo, etc.)
• Knowledge of Website Testing and QC
• Ability to understand business problems and figure out the solutions for the same
• Expertise in reporting and documentation