Project Analyst


Experience: 0 - 3 Years Graduation: Any IT Savvy graduate
  • Provide troubleshooting, problem-solving and technical support on all business applications for users of those systems.
  • Strong client focus: troubleshooting and follow-up skills; commitment to continuous improvement.
  • Demonstrate strong aptitude and the ability to act as the liaison between the technical resources and clients.
  • Provide services to clients and internal team members.
  • Provide application/technical support to the clients to ensure the effective use of systems and resolves problems reported by users.
  • Describe, summarize, and document how work was performed and the final results of such work.
  • Manage and communicate all changes for the project to clients as well as peers.
  • Meet deadlines and perform activities in a time-critical, highly confidential process.
  • Learn and operate highly technical software.
  • Work both independently and in a team environment.
  • Manage multiple tasks.
  • Change priorities and be flexible.
  • Possess and/or develop excellent listening, verbal and written communication skills.
  • Proactively gain knowledge about the Electronic Discovery and Litigation Support industry.
  • Develop strong product/technology/industry knowledge including working with attorneys.
  • Manage customer relations and expectations.
  • Show confidence and solid decision-making abilities.
  • Display professionalism, quality service, and a “can do” attitude to internal associates as well as external clients via e-mail, over the telephone, and in person.
  • Proactive, responsible, and willing to go above and beyond to achieve client satisfaction.
  • Work additional hours as needed.
Required Candidate Profile
  • Must be strong in Requirements Analysis
  • Good Client Handling Skills
  • Must be a fast learner
  • Should be able to comprehend the requirements into System Design
  • Able to Coordinate internally and externally
  • Able to Learn, Optimize and contribute in enhancing New Applications
  • Good in verbal and written communication.
  • Flexible working in rotational shifts.

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