When writing and sending e-mails via a Webmail service, an auto-saving function can be a real lifesaver. In the world of eDiscovery, however, auto-saved e-mails can prove a costly and time-consuming burden.
Auto-saving does exactly what it sounds like — automatically saves drafts of your e-mail messages as you type them, with data regularly moved from your Web browser to the provider’s server. This way, if your connection goes down for any reason, the Webmail service can ensure that not all of your information is lost.
But think about all the e-mails you write in a given day. When using a Webmail service like Gmail, Exchange Online, Apple Mail, Amazon WorkMail, or Rackspace, every version saved by the system prior to delivery is automatically stored in the cloud. And whether these e-mails are saved as trash, drafts, or a single chain in your Sent folder, they take up a lot of space and generally contain redundant or incomplete information.
When auto-saved e-mails make it through to the review stage of eDiscovery, these additional and oftentimes irrelevant messages merely complicate and extend the work of busy review teams. Such messages can also confuse technology-assisted review, as an ultimately responsive e-mail may be associated with multiple draft versions containing non-responsive information.
eZReview, Knovos’ end-to-end eDiscovery platform, has the unique ability to identify and flag auto-saved e-mails for exclusion from the review set — helping review teams save valuable time, money, and labor. If your data set contains Webmail content, employ a solution that eliminates any extra, unnecessary steps.