Product Expert Analyst

• Location: Gandhinagar
• Experience: 3 to 5 years of relevant experience
• Graduation: Any IT Savvy graduate
• CTC: As per Industry Standards

Roles & Responsibilities

• Primary Responsibilities
  • Responsible for Quality Checking and Delivery of Products.
  • Able to communicate with Client and Project Manager for Product-Related Issues.
  • Review and Conduct quality checks of deliverables to both internal users.
  • Describe, Summarize, and Document how the work was performed and the final results of the
    same.
  • Troubleshoot and resolve issues and problems escalated by clients or internal associates
    for products/applications of Knovos.
  • Analyze, Diagnose, and correct complex escalated system related problems as per business
    needs.
  • Act as a liaison between various groups including Client Services, Project Management,
    Business Application Development, Testing, DBA, and ITS for complex client/business
    requirements.
  • Escalate problems to the appropriate team(s)/individual(s), coordinate, and follow up with
    technical teams in order to achieve resolution in a timely manner to ensure and enrich client
    experience.
  • Provide the highest level of quality services to internal and external clients.
  • Perform continuous UAT, analyze the user experience, generate requirements, and
    troubleshoot and provide solutions for various business applications of Knovos.
  • Meet the deadlines and perform activities in a time-critical, highly confidential process.
  • Adhere to the highest degree of professional standards and strict client confidentiality.
  • Attend professional development and training seminars on a regular basis.
  • Develop high degree expertise in techno-functional knowledge on the intricacies of
    different back-end systems, products, and tools that support various business applications
    of Knovos.
  • Assist in review and quality control of technical documentation, detailed system
    documentation, and procedures for new updates and changes.
  • Participate in release upgrades and testing for various business applications.
  • Participate in special projects/assignments and perform additional duties as assigned.
  • Fulfill duties for off-shore and on-shore assistance for clientele spread on various
    locations across the globe.
  • Work with accountability, ownership, and lead by example approach.
  • Work additional hours as needed.

Key Skills

• Extensive Working Experience On Functionality Testing – Regression Testing, System
  Testing, UI Testing, Integration Testing, User Acceptance Testing
• SQL, My Sql (Database knowledge)
• Must be strong in Requirements Analysis
• Capable enough to provide issue workaround based on application\domain knowledge.
• Must be a fast learner
• Should be adaptable and able to do multitasking
• Should be able to comprehend the requirements into System Design
• Able to coordinate with internal and external stakeholders
• Able to learn, optimize and contribute to enhancing existing applications
• Good in verbal and written communications.