Product Expert Analyst

By : | On September 27, 2021 |
  • Location: Gandhinagar
  • Experience: 3 to 5 years of relevant experience
  • Graduation: Any IT Savvy graduate
  • CTC: As per Industry Standards

Roles & Responsibilities

  • Primary Responsibilities
    • Responsible for Quality Checking and Delivery of Products.
    • Able to communicate with Client and Project Manager for Product-Related Issues.
    • Review and Conduct quality checks of deliverables to both internal users.
    • Describe, Summarize, and Document how the work was performed and the final results of the
    • Troubleshoot and resolve issues and problems escalated by clients or internal associates
      for products/applications of Knovos.
    • Analyze, Diagnose, and correct complex escalated system related problems as per business
    • Act as a liaison between various groups including Client Services, Project Management,
      Business Application Development, Testing, DBA, and ITS for complex client/business
    • Escalate problems to the appropriate team(s)/individual(s), coordinate, and follow up with
      technical teams in order to achieve resolution in a timely manner to ensure and enrich client
    • Provide the highest level of quality services to internal and external clients.
    • Perform continuous UAT, analyze the user experience, generate requirements, and
      troubleshoot and provide solutions for various business applications of Knovos.
    • Meet the deadlines and perform activities in a time-critical, highly confidential process.
    • Adhere to the highest degree of professional standards and strict client confidentiality.
    • Attend professional development and training seminars on a regular basis.
    • Develop high degree expertise in techno-functional knowledge on the intricacies of
      different back-end systems, products, and tools that support various business applications
      of Knovos.
    • Assist in review and quality control of technical documentation, detailed system
      documentation, and procedures for new updates and changes.
    • Participate in release upgrades and testing for various business applications.
    • Participate in special projects/assignments and perform additional duties as assigned.
    • Fulfill duties for off-shore and on-shore assistance for clientele spread on various
      locations across the globe.
    • Work with accountability, ownership, and lead by example approach.
    • Work additional hours as needed.

Key Skills

  • Extensive Working Experience On Functionality Testing – Regression Testing, System
    Testing, UI Testing, Integration Testing, User Acceptance Testing
  • SQL, My Sql (Database knowledge)
  • Must be strong in Requirements Analysis
  • Capable enough to provide issue workaround based on application\domain knowledge.
  • Must be a fast learner
  • Should be adaptable and able to do multitasking
  • Should be able to comprehend the requirements into System Design
  • Able to coordinate with internal and external stakeholders
  • Able to learn, optimize and contribute to enhancing existing applications
  • Good in verbal and written communications.

About mvirparia