Project Analyst

By : | On October 13, 2020 |
  • Location: Gandhinagar
  • Experience: 2 to 4 years of relevant experience
  • Graduation: Any IT Savvy graduate
  • CTC: As per Industry Standards

Roles & Responsibilities

  • Primary Responsibilities
    • Provide troubleshooting, problem-solving and technical support on all business applications for users of those systems.
    • Strong client focus: troubleshooting and follow-up skills; commitment to continuous improvement.
    • Demonstrate strong aptitude and the ability to act as the liaison between the technical resources and clients.
    • Provide services to clients and internal team members.
    • Provide application/technical support to the clients to ensure effective use of systems and resolves problems reported by users.
    • Describe, summarize, and document how work was performed and the final results of such work.
    • Manage and communicate all changes for the project to clients as well as peers.
    • Meet deadlines and perform activities in a time critical, highly confidential process.
    • Learn and operate highly technical software.
    • Work both independently and in a team environment.
    • Manage multiple tasks.
    • Change priorities and be flexible.
    • Possess and/or develop excellent listening, verbal and written communication skills.
    • Proactively gain knowledge about the Electronic Discovery and Litigation Support industry.
    • Develop strong product/technology/industry knowledge including working with attorneys.
    • Manage customer relation and expectations.
    • Show confidence and solid decision making abilities.
    • Display professionalism, quality service, and a “can do” attitude to internal associates as well as external clients via e-mail, over the telephone, and in-person.
    • Proactive, responsible, and willing to go above and beyond to achieve client satisfaction.
    • Work additional hours as needed.
  • Secondary Responsibilities
    • Attend professional development and training seminars on a regular basis.
    • Based on application experience and client usage of the system, help enhance the testing processes undertaken.
    • Continuous growth, research and development in Electronic Discovery processes.
    • Gain and apply knowledge of current best practices related to E-Discovery and review management.
    • Work directly with clients on their review and/or production needs.
    • Participate in special projects and performs other duties as assigned.
    • Coordinate and author release notes and other essential documentation related to new product upgrades or patches.
    • Develop a good functional knowledge on the intricacies of different back-end systems and tools that support the various business applications.
    • Help plan and assist upgrades and other project implementations.

Key Skills

  • Must be strong in Requirements Analysis
  • Good Client Handling Skills
  • Must be a fast learner
  • Should be able to comprehend the requirements into System Design
  • Able to Coordinate internally and externally
  • Able to Learn, Optimize and contribute in enhancing New Applications
  • Good in verbal and written communications.

About knovos

Knovos has dedicated its engineering resources to automate, integrate and innovate solutions for legal information management.

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