Solutions Specialist
By :
| On
January 22, 2021 |

- Location: Gandhinagar
- Experience: 2 to 6 years of relevant experience
- Graduation: Any IT Savvy graduate
- CTC: As per Industry Standards
Roles & Responsibilities:
- Review and Conduct quality checks of deliverable to both internal and external users.
- Describe, Summarize, and Document how the work was performed and final results of the same.
- Troubleshoot and resolve issues and problems escalated by clients or internal associates for products / applications of Knovos.
- Analyze, Diagnose, and correct complex escalated system related problems as per business needs.
- Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
- Escalate problems to appropriate team(s)/individual(s), coordinate, and follow up with technical teams to achieve resolution in a timely manner to ensure and enrich client experience.
- Provide highest level of quality services to internal and external clients.
- Continuous study and analysis of upcoming changes and implementations in various business applications of Knovos.
- Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications offered by Knovos.
- Meet the deadlines and perform activities in a time critical, highly confidential process.
- Understand and follow policies and procedures.
- Adhere to highest degree of professional standards and strict client confidentiality.
- Attend professional development and training seminars on a regular basis.
- Develop a high degree expertise in techno-functional knowledge on the intricacies of different back-end systems, products and tools that support various business applications of Knovos.
- Assist in review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
- Participate in release upgrades and testing for various business applications offered by Knovos.
- Participate in special projects/assignments and perform additional duties as assigned.
- Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
- Work with accountability, ownership, and lead by example approach.
- Would require to be flexible to work in rotational shifts to provide 24×7 coverage and support.
- Work additional hours as needed.
Required Candidate Profile:
- Must be strong in Requirements Analysis
- Must be a fast learner
- Should be adaptable and able to do multitasking
- Should be able to comprehend the requirements into System Design
- Able to coordinate with internal and external stakeholders
- Able to learn, optimize and contribute in enhancing existing applications
- Good in verbal and written communications.
- Flexible working in rotational shifts.