Solutions Specialist

• Location: Gandhinagar
• Experience: 2 to 6 years of relevant experience
• Graduation: Any IT Savvy graduate
• CTC: As per Industry Standards

Roles & Responsibilities:

• Review and Conduct quality checks of deliverable to both internal and external users.
• Describe, Summarize, and Document how the work was performed and final results of the same.
• Troubleshoot and resolve issues and problems escalated by clients or internal associates for products / applications of Knovos.
• Analyze, Diagnose, and correct complex escalated system related problems as per business needs.
• Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
• Escalate problems to appropriate team(s)/individual(s), coordinate, and follow up with technical teams to achieve resolution in a timely manner to ensure and enrich client experience.
• Provide highest level of quality services to internal and external clients.
• Continuous study and analysis of upcoming changes and implementations in various business applications of Knovos.
• Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications offered by Knovos.
• Meet the deadlines and perform activities in a time critical, highly confidential process.
• Understand and follow policies and procedures.
• Adhere to highest degree of professional standards and strict client confidentiality.
• Attend professional development and training seminars on a regular basis.
• Develop a high degree expertise in techno-functional knowledge on the intricacies of different back-end systems, products and tools that support various business applications of Knovos.
• Assist in review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
• Participate in release upgrades and testing for various business applications offered by Knovos.
• Participate in special projects/assignments and perform additional duties as assigned.
• Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
• Work with accountability, ownership, and lead by example approach.
• Would require to be flexible to work in rotational shifts to provide 24×7 coverage and support.
• Work additional hours as needed.

Required Candidate Profile:

• Must be strong in Requirements Analysis
• Must be a fast learner
• Should be adaptable and able to do multitasking
• Should be able to comprehend the requirements into System Design
• Able to coordinate with internal and external stakeholders
• Able to learn, optimize and contribute in enhancing existing applications
• Good in verbal and written communications.
• Flexible working in rotational shifts.