Solutions Specialist

By : | On January 22, 2021 |
  • Location: Gandhinagar
  • Experience: 2 to 6 years of relevant experience
  • Graduation: Any IT Savvy graduate
  • CTC: As per Industry Standards

Roles & Responsibilities:

  • Review and Conduct quality checks of deliverable to both internal and external users.
  • Describe, Summarize, and Document how the work was performed and final results of the same.
  • Troubleshoot and resolve issues and problems escalated by clients or internal associates for products / applications of Knovos.
  • Analyze, Diagnose, and correct complex escalated system related problems as per business needs.
  • Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
  • Escalate problems to appropriate team(s)/individual(s), coordinate, and follow up with technical teams to achieve resolution in a timely manner to ensure and enrich client experience.
  • Provide highest level of quality services to internal and external clients.
  • Continuous study and analysis of upcoming changes and implementations in various business applications of Knovos.
  • Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications offered by Knovos.
  • Meet the deadlines and perform activities in a time critical, highly confidential process.
  • Understand and follow policies and procedures.
  • Adhere to highest degree of professional standards and strict client confidentiality.
  • Attend professional development and training seminars on a regular basis.
  • Develop a high degree expertise in techno-functional knowledge on the intricacies of different back-end systems, products and tools that support various business applications of Knovos.
  • Assist in review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
  • Participate in release upgrades and testing for various business applications offered by Knovos.
  • Participate in special projects/assignments and perform additional duties as assigned.
  • Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
  • Work with accountability, ownership, and lead by example approach.
  • Would require to be flexible to work in rotational shifts to provide 24×7 coverage and support.
  • Work additional hours as needed.


Required Candidate Profile:

  • Must be strong in Requirements Analysis
  • Must be a fast learner
  • Should be adaptable and able to do multitasking
  • Should be able to comprehend the requirements into System Design
  • Able to coordinate with internal and external stakeholders
  • Able to learn, optimize and contribute in enhancing existing applications
  • Good in verbal and written communications.
  • Flexible working in rotational shifts.

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