Our employees are our most important resource. We put tremendous effort and resources into providing every Knovos team member with the training, knowledge, and opportunities needed to excel at their job and grow professionally.
We are always on the lookout for creative, motivated, and enthusiastic individuals to work and grow with us.
Knovos is a women- and minority-owned, equal opportunity employer committed to bringing out the best in our employees and providing top-level customer service and support.
If you are interested in a career opportunity at Knovos, please send your cover letter and resume to: HR_Resume@knovos.com
The Senior Solution Specialist is responsible for pre-sale and post-sale activities, building and maintaining the relationship between Knovos and the client, helping to market Knovos’ technology, services, and capabilities to the client, and the planning and penetration of all areas within the client’s organization.
Primary Duties and Responsibilities include the following. Other duties may be assigned:
Assists with pre-sales activities including demonstration organization, creation of supporting documentation etc
Helps with post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
Supports the organization of company initiatives such as webinars, trade show preparation, marketing roll outs etc
Attends and represents Knovos at industry conferences, webinars, trade shows etc
Develops strong understanding of client’s business needs and goals
Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Knovos products to unmet customer needs
Ensures that products and services are delivered to the client’s satisfaction on time, within scope, and budget
Maintains the RFI/RFP Knowledge Repository
Assists in preparing proposals, presentations, RFI’s, and RFP’s etc
Communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
Conducts periodic quality control audits to ensure that project operations are meeting the Knovos quality standards or the associated Service Level Agreements
Actively seeks and tracks client feedback on Knovos technology and services
Represents the voice of the client in product, service, and workflow design
Achieves and maintains a comprehensive understanding of the full line of software and services provided by Knovos
Helps clients meet their goals by effectively utilizing Knovos products and services to their complete potential
Responsible for achieving the highest level of client satisfaction
Knowledge, Skills and Other Abilities:
Ability to effectively communicate both orally and in writing
Ability to prioritize tasks and meet deadlines
Complies with standard operating procedures and project management responsibilities requiring accountability, sense of urgency & initiative, flexibility and teamwork
Supports key corporate accounts in a proactive manner
Bachelor’s degree (B. A. / B. S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.