Join our Team

• Location: Fairfax, VA
• No. of open positions: 1
• Experience: 2-4 Years

Job Description:

The Senior Solution Specialist is responsible for pre-sale and post-sale activities, building and maintaining the relationship between Knovos and the client, helping to market Knovos’ technology, services, and capabilities to the client, and the planning and penetration of all areas within the client’s organization.

Primary Duties and Responsibilities include the following. Other duties may be assigned:

• Assists with pre-sales activities including demonstration organization, creation of supporting documentation etc
• Helps with post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
• Supports the organization of company initiatives such as webinars, trade show preparation, marketing roll outs etc
• Attends and represents Knovos at industry conferences, webinars, trade shows etc
• Develops strong understanding of client’s business needs and goals
• Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Knovos products to unmet customer needs
• Ensures that products and services are delivered to the client’s satisfaction on time, within scope, and budget
• Maintains the RFI/RFP Knowledge Repository
• Assists in preparing proposals, presentations, RFI’s, and RFP’s etc
• Communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
• Conducts periodic quality control audits to ensure that project operations are meeting the Knovos quality standards or the associated Service Level Agreements
• Actively seeks and tracks client feedback on Knovos technology and services
• Represents the voice of the client in product, service, and workflow design
• Achieves and maintains a comprehensive understanding of the full line of software and services provided by Knovos
• Helps clients meet their goals by effectively utilizing Knovos products and services to their complete potential
• Responsible for achieving the highest level of client satisfaction

Knowledge, Skills and Other Abilities:

• Time management
• Ability to effectively communicate both orally and in writing
• Ability to prioritize tasks and meet deadlines
• Organizational skills
• Detail oriented
• Complies with standard operating procedures and project management responsibilities requiring accountability, sense of urgency & initiative, flexibility and teamwork
• Supports key corporate accounts in a proactive manner

Competencies:

• Business Acumen
• Presentation Skills
• Strategic Thinking
• Customer/Client Focus
• Communication Proficiency

Education/Experience:

Bachelor’s degree (B. A. / B. S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

• Location: Fairfax, VA
• No. of open positions: 1
• Experience: 4 Years

Job Description:

The Project Manager will be responsible for overall planning and management of litigation discovery projects, including civil/criminal litigation’s and government investigations (involving the SEC, DOJ, NASD, and state attorneys general).
Project Manager will meet with Clients to discuss project requirements and sets standard for overall quality of client service. They are to provide clear and detailed instructions of tasks to execute and manages the resources, scope and schedule for multiple projects throughout their EDRM life cycle. They ensure the project remains on time and on budget and motivate team members to manage client deliverables. Project Managers also act as a liaison between the project team and upper level management. They prepare and present progress reports and ensure the project is furthering organizational goals.

Primary Duties and Responsibilities include the following. Other duties may be assigned:

• Demonstrates in depth understanding of managing projects throughout the EDRM, eDiscovery market, competitors, clients, and technology focus areas
• Able to articulate company’s product capabilities and demo and support POCs with leveraging project management experience to create solutions to address client’s needs
• Understands the Identifies opportunities to recommend alternatives that adds value, save client cost and time. Coordinate in-person or virtual meetings with current clients to discuss project status, potential new opportunities and share additional available applications and solutions
• Is comfortable, confident and engaging when interacting with clients
• Sets standard for overall quality of client service
• Identify potential risk to the company and client relationships and recommends alternative solutions
• Provide clear and detailed instructions of tasks to be performed
• Carefully reviews team and own work to ensure that it is thorough, relevant, and free of errors
• Applies lessons learned from one project to another and routinely reports to others for the purpose of continuous improvement and eliminating errors
• Establishes and manages the resources, scope and schedule for multiple projects
• Works collaboratively with peers (e.g. IT, Engineers, Developers) and project teams to develop client solutions
• Conducts regular (e.g. weekly, monthly or quarterly) meetings with the client to ensure project(s) are on track and meeting client expectations
• Ensure tasks and jobs are accurately entered, review descriptions and approve for posting within 24 business hours
• Follow-up with outstanding accounts receivable and assist with clarifying invoicing questions from accounting or clients
• Interacts with senior level client, including development of and participating in project scope, planning, opposing counsel, and government agency specification requirements meeting
• Effectively communicates to senior members and project team members of issues, delays, recommended solutions and status updates
• Able to comprehend client requirements, translate the specification in a detail and clear manner that is needed to complete requested task
• Proofread work product for proper grammar, accurate messaging and requested response before submitting
• Facilitate regularly scheduled project team and client team meetings with providing status updates, follow-up items and responding to unknown questions
• Actively listen, provide constructive feedback that supports and improves other’s handling of client work or working with team members
• Address issues representing the company and team with owning the situation
• Abides by the set codes of conduct and ethics, fair and responsible for their actions and need to be willing to learn from their mistakes
• Applies common sense when solving problems or when solving problems or addressing client issues
• Anticipates and presents change or issues positively
• Confront problems, challenges and issues head-on, knowing who to include, make difficult decisions and taking responsibility for them
• Enter billable and non-billable time accurately by end of day
• Manage client expectations on deliveries and ensure work is completed by the committed time or communicate updates on a timely matter
• Monitor project team’s time enter and provide feedback on description, timely entries and recording billable time
• Develops and mentor project management team members. Provide recommendations for career development and train project coordinators all aspects of Project Management responsibilities
• Contribute in maintaining project management standard of procedures, documentation and ensure ongoing improvements are executed
• Contributes in peer review with feedback to include strengths and areas for development
• Lead by example where support, availability, providing advice and training are readily available
• Open minded to receive recommendation on changes in processes, standards and workflow where they are considered and provide status update on recommendations
• Proactive volunteer to assist peers to support their projects or tasks

Qualifications: Applicants should have demonstrated the following skills and qualifications:
Bachelor’s Degree (B. A. / B. S.) from four-year college or university

• At least five years of experience in electronic discovery/ litigation support
• Excellent oral and written communication skills
• Professionalism and the ability to work face-to-face with clients under pressure and in person
• Ability to think “big picture” as well as focus on minute details and requirements of each project
• Excellent customer service skills
• Well versed in Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Adobe Acrobat
• Effective time management under time-sensitive deadlines
• Strong analytical skills and detail oriented mindset
• Excellent interpersonal skills and the ability to collaborate effectively with other team members
• Process oriented approach to executing tasks and time management
• Must be able to work independently and as part of a team, under tight deadlines
• Ability to travel as required for on-site project work
• Flexibility to work nights and weekends as necessitated by project work

Desired Skills and Experience:

• Excellent business development skills
• Fast thinking, resourceful and detail oriented team player capable of understanding highly technical concepts
• Analytical skills particularly with respect to complex legal concepts
• Acumen for esoteric technology and complicated fact patterns
• Substantive experience with e-discovery products and services

Competencies:

• Business Acumen
• Presentation Skills
• Strategic Thinking
• Customer/Client Focus
• Communication Proficiency

• Location: Fairfax, VA
• No. of open positions: 1
• Experience: 5-7 Years

Job Description:

The Business Manager will be responsible for managing pipelines and opportunities for future business growth. The ideal candidate must have experience leading a Business Development team locally and international. Also understands what it takes to implement strategies and achieve sustained success. The ideal candidate should be great at training, managing and mentoring staff, as well as fully capable of making all aspects of the business run more efficiently from marketing. Interpersonal skills and leadership capability are paramount, as great teamwork is vital to our success. Suitable candidates should be able to identify new opportunities quickly based off objective data. Candidates are also expected to be able to think on their feet. The landscape of our industry changes daily and we need someone who can adapt and learn on the spot. The business manager must focus on customers’ expectations, prevent problems and strive for continuous improvement resulting in improved results for themselves, customers and other employees.

Primary Duties and Responsibilities include the following. Other duties may be assigned:

• Developing business management goals and objectives that tend to growth and prosperity
• Designing and implementing business plans and strategies to promote the attainment of goals
• Ensuring that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
• Examine new opportunities in current and potential markets.
• Prepare a comprehensive budget that delivers the greatest value to the business.
• Organize and coordinate operations in ways that ensure maximum productivity (e.g. training for employees as needed).
• Leverage market data to drive company growth.
• Work with other managers to create long-term company strategy.
• Solve customer needs and concerns through product innovation.
• Supervise the work of employees and provide feedback and Sr. Leadership to improve efficiency and effectiveness
• Maintain relationships with partners/vendors/suppliers
• Gather, analyze and interpret external and internal data and write reports.
• Assess overall company performance against objectives.
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines.

Requirements:

• Proven experience as business manager or relevant role
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Thorough understanding of diverse business processes and strategy development
• Excellent knowledge of MS Office, databases and information systems
• Good understanding of research methods and data analysis techniques

Competencies:

• Business Acumen
• Presentation Skills
• Financial Management
• Strategic Thinking
• Customer/Client Focus
• Communication Proficiency
• Leadership
• Decision Making
• Performance Management

Supervisory Responsibility:

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within this department.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree (B. A. / B. S.) from four-year College or university; or relevant field; MSc/MA will be a plus or five to seven years related experience and/or training; or equivalent combination of education and experience.