Ticketing

Start checking off your tickets!

Modernize your customer support system, create a workflow that boosts your team’s efficiency and productivity. Our solution is designed to assist the client support system in tagging and tracking each request until the request is officially closed. It helps managers with quick insights to make informed decisions and modify their approach for recurring tickets.

Challenges we solve:

Establishing Unique Workflow

The solution can adapt to organizations' or teams' workflow. Create multiple workflows to assist different teams with their support system. It provides complete control over the ticketing system with rule-based allocation, pre-defined responses, labels trees, and more.

Ticket Tracking

Advanced search capabilities allow executives to access the entire ticket history quickly. Auto alerts and reminders will ensure no that no tickets are left unattended or pending. Tracking features provides the details, tags, resources, and solution associated with each ticket.

Setting Priorities

Our user-friendly ticketing platform allows managers to create tags highlighting priority status. Rule-based ticketing will enable managers to save time drastically by prioritizing and escalating tickets based on their category, type, and department.

Customizing Reporting

Our custom reporting feature lets managers to get instant insights based on their preferences. Multiple reports with different parameters highlight the data that can be hard to identify when they appear distinctly.