The majority of project-related communication and updates take place via e-mail, causing major transparency issues. Project management teams must continuously sort through large in-boxes to locate relevant information, which can require a lot of valuable time whether a project is recent or has been going on for years. Furthermore, in cases where a team member is unavailable, teams may be left struggling to locate relevant information and onboard new resources. A serious lack of centralization of case-related information has a directly negative impact on the cost and schedule of a project.
Knovos’ project management solution includes a comprehensive ticketing system, allowing for a centralized, integrated knowledge repository for both documentation and case-relevant communication. Whether a new team member needs historical project knowledge or a manager is seeking department oversight, all communication, documentation, and project specifications are readily accessible and searchable. Our solution not only captures all e-mails but also allows for the creation of custom filters to automate the organization of communication or custom triggers to predefined task workflows. The availability of all project knowledge in a single repository, task automation, and quick searching capabilities drive huge efficiencies in project management through effective quality control and process standardization.